What is Verizon In-Home Agent?

In-Home Agent

www.verizon.com/connect

         In-Home Agent is a PC application that provides you with fast, easy solutions for common FiOS & High Speed Internet questions. It's 24/7 support at the click of your mouse!

In-Home Agent, best used on your Home PC, provides step by step guided help to manage your FiOS or High Speed Internet service.

What customers are saying...

"Wow! That is an incredible tool to be able to reset the TV online"

"Very useful to get the Voice Mail Access Number"

"Very easy to follow. Thanks!"

"Very impressive. Software was easy to navigate through. Thank you!"

"I was impressed. It helped very much."

System Requirements

Operating System: Windows XP, Vista or Windows 7

Memory: 512 MB

Resolution: 1024 x 768

How to use IHA

Using In Home Agent to connect a netbook to your wireless network

1. Connect one end of an Ethernet cable from the port on the side of your netbook to one of the yellow ports on the back of your FiOS router.
   • If you do not have an extra Ethernet cable, you can still follow the manual setup instructions.
   
   
   
   
   Ethernet cable connected to Actiontec MI424WR router
2. Wait a few seconds for your netbook computer to sync up with your router before entering www.verizon.com/connect into the address field of your Internet browser. [Show Me]
3. Click Download the In Home Agent to begin the download process. It may take several minutes to download In Home Agent.  [Show Me]
4. Click Run if the File Download - Security Warning window displays. [Show Me]
5. Click Finished when the window displays to confirm that In Home Agent has installed successfully. [Show Me]

Using In Home Agent to connect a netbook to your wireless network

1. Connect one end of an Ethernet cable from the port on the side of your netbook to one of the yellow ports on the back of your FiOS router.
   • If you do not have an extra Ethernet cable, you can still follow the manual setup instructions.
   
   
   
   
   Ethernet cable connected to Actiontec MI424WR router
2. Wait a few seconds for your netbook computer to sync up with your router before entering www.verizon.com/connect into the address field of your Internet browser. [Show Me]
   
   
3. Click Download the In Home Agent to begin the download process. It may take several minutes to download In Home Agent.  [Show Me]
   
   
4. Click Run if the File Download - Security Warning window displays. [Show Me]
   
   
5. Click Finished when the window displays to confirm that In Home Agent has installed successfully. [Show Me]