Verizon: SUPPORT WIRELESS OR WI-FI

Select a Device

You can automatically setup your Mac or PC to connect to your wireless network, or you can retrieve your wireless settings to easily configure any device to the internet with your Verizon wireless router.

		Personal Computer Setup your computer to use your wireless network.
		Mobile Devices Setup your Motorola DROID, HTC Eris, Apple iPhone, Apple iPod, or Apple iPad.
		Gaming Devices Setup your Microsoft Xbox, Nintendo Wii, Sony Playstation.
		Printer Sharing Share your network enabled printer in your home network.

Red Power Light
Reset
	Remove from power strip/surge protector
	Try another outlet


Wireless not working
WINDOWS		MAC
wireless status light is on		wireless status light is on
Connect to internet with ethernet and use G2A		Connect to internet with ethernet and use G2A
Make configuration yourself everytime using G2A		Make configuration yourself everytime using G2A
Try to conect another Wireless Adapter		Try to conect another Wireless Adapter
	Try another PC or usb adapter		Try another PC or usb adapter
Use the same channel in modem and Wireless adapter		Change the SSID
In the NIC, uncheck all protocols except:			enable 4x support or frameburst
	Client for microsoft networks	Connect using an unsecure network
	File and printer sharing for Microsoft		Make sure the Mac filtering is disabled
	QoS packet scheduler		Make a new location
	Internet Protocol TCP/IP version 4		Make Connection manually
Change the SSID			Update the Firmware [Explain that modem may malfunction
Connect using an unsecure network			enable 4x support or Frameburst
Make sure the SSID brodcast is enabled
enable 4x support or frameburst
Make sure the Mac filtering is disabled
Power cycle
Make Connection manually
Update the Firmware [Explain that modem may malfunction]

Note:	Most 802.11n adapters not compatible with our modems


Unable to Access Modem
WINDOWS		MAC
Make sure that you are working with a modem/router(6100, 2200, 327w or 7500)
169.x.x.x or 0.0.0.0
	Make sure the Internet protocol TCP/IP is Checked	IPv4 Connect using DHCP
	Make sure Obtain IP and DNS Automatic are selected	try another location
	Connect both ends of the ethernet cable to the modem	Disable additional unused ports
	If any light is off cable or port does not work, try other ports
	If both lights are on or blinking cable is OK

192.168.x.x
Optimized IE			Delete safari .plist
	Reset Securiti Zones to Defaults		try another browser/another location
	Check that proxys are not enabled	try using 192.168.1.1:68
	Restore Advanced setttings	use finder finder or spotlight as a browser
	Delte cookies and Cache	type home in the adress bar
Try another browser (VOL CD 8.0+ has firefox)		Disable additional unused ports
	Disable Security Software
	Try dslrouter (Westell) or dslmodem (Actiontec)
If the modem does not have wireless or the cx will not use his wireless, try using http://activate.verizon.net to configure the modem
Try other Computer

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SUPPORT WIRELESS OR WI-FI